Welcome Our New Customer Service and Education Manager, Amy

January 10, 2023

We are excited to welcome Amy to the SMART Team as our new Customer Service and Education Manager. We caught up with Amy to find out about her background, achievements, and new role here at The SMART Group.

What was your background prior to The SMART Group?


"I have worked in the beauty industry for the last 11 years. I began my career at Nirvana Spa where I became a Senior Therapist. After being at Nirvana spa for 7 years, I wanted to take the next step into something that would challenge me, within beauty, which is when I took the step into working with lasers at The Skin Clinic. During my time at The Skin Clinic, I became Assistant Manager which gave me insight into the logistical side of beauty."


What made you want to join The SMART Group?


"After experiencing what the beauty industry had to offer outside of treating, I became interested in finding an opportunity which allowed me to explore this area. I believed it was time to share the skills I had gained over the years of treating and begin training others. From having such a varied background within the industry, I felt that I could excel in this role and knew it would be a role that I would enjoy but still be a new challenge." 


What is your new role at The SMART Group and what does it involve?


"My role at The SMART Group is Education and Customer service manager, within my role I am in charge of organising the training and ensuring the training is being delivered to a high standard. In addition to this, it is my responsibility to handle any customer queries."


What are you most excited about joining The SMART Group?


"I am excited about the opportunity of progressing in my career. I am looking forward to leading, being responsible for a team and developing training packages for new equipment."


What achievement are you most proud of in life?


"When I was thirteen years old, I was diagnosed with complete heart block. This meant I was going to need a pacemaker fitted at a very young age. Since then, I have had my second operation and will need heart surgery every 8 years or so to change the batteries. In spite of this barrier, I haven’t let it affect my ability to complete the physical aspects of my job to my full potential which I am continually proud of."


Who/ What inspires you?


"Another passion of mine is fashion and self-care. Through fashion, I can show my creativity by experimenting with current trends and by styling my friends and family. I find it inspiring to see the positive impact that dressing well and feeling 'put together' has on confidence." 


What is the most useful thing you have learnt since joining?


"Since joining the SMART Group, I have found the extensive training incredibly useful. I am becoming increasingly confident on the various pieces of equipment. I am looking forward to continuing this training."



Are you inspired by Amy’s story and want to discover how you can use our products at your salon or clinic to grow your reputation and positively impact your clients?


Take a look through our website or get in touch and we will be happy to advise you on how you can build your business and boost customer satisfaction.


A woman is smiling in front of a smart group poster.
By Dee Malan March 3, 2026
Skin Regeneration: The Cornerstone of Modern Beauty Over the last decade, the beauty industry has undergone a significant transformation. Once dominated by invasive procedures and surface-level solutions, today’s market is increasingly focused on skin regeneration — helping the skin repair, renew, and rebuild itself naturally. The science of skin renewal has existed for many years, but it is only in the last 10–15 years that these ideas have become part of everyday professional beauty treatments. Advances such as microneedling, LED light therapy, skin boosters and collagen-stimulating treatments have moved from specialist use into mainstream salon environments. What was once seen as advanced or medical is now part of modern beauty — focused on healthier skin, not just younger-looking skin. The Beauty Industry’s Evolution Fifteen years ago, beauty was largely defined by topical skincare, cosmetic coverage, and stronger anti-ageing treatments. Today, the industry sits at the crossroads of science, wellness, and technology. In 2025, the global skin rejuvenation market was valued at approximately USD 2.17 billion and is expected to exceed USD 5.2 billion by 2035, driven by growing demand for non-invasive, skin-renewing treatments. Alongside this, the non-invasive aesthetics market — including lasers, skin tightening, injectables, and advanced facial treatments — was valued at around USD 22.7 billion in 2025 and is forecast to grow beyond USD 43 billion by 2035. These figures highlight a clear shift: consumers are moving away from surgery and harsh procedures and toward treatments that work with the skin’s natural processes and require little to no downtime. Skin regeneration has become a foundation of modern beauty rather than a niche concept. Why Skin Regeneration Matters Now Several key forces are shaping today’s focus on skin regeneration: 1. Advances in Technology Today’s devices and products can safely encourage collagen production, improve skin renewal, and support healing without invasive procedures. LED therapy, gentle controlled treatments and bioactive ingredients have made regeneration more accessible, comfortable, and practical for salon use. 2. The Rise of Preventative Beauty Clients are starting treatments earlier — not to dramatically change their appearance, but to maintain and protect their skin over time. This shift toward prevention has made regenerative treatments more appealing than corrective ones. 3. Wellness and Skin Health Culture Beauty is now closely linked to overall wellbeing. Skin is seen as something to be supported and strengthened, not forced into change. Healthy skin is the new beauty goal. 4. Social Media and Visibility High-definition cameras, video calls and social media have increased awareness of skin texture, tone and quality. Clients want treatments that improve their skin naturally — without looking like they’ve “had work done.” From Quick Fixes to Smart Fixes Today’s beauty consumer is informed, busy and result-focused. They are asking: How soon can I get back to work? Will this hurt? When will I see results? Is this good for my skin long-term? This reflects a wider cultural shift toward instant results combined with comfort and convenience. People want effective treatments, but they also want them to fit into real life. Salons are seeing growing demand for treatments that improve the skin gradually and naturally, rather than aggressive changes. The trend is moving toward enhancing what you already have, instead of trying to completely alter it. What This Means for Salons For salon owners, this evolution creates both opportunity and responsibility. Clients are more knowledgeable and more selective than ever. They expect their beauty professional to understand: What a treatment does Why it is being recommended What results they can realistically expect How it supports long-term skin health Partnering with a supplier who understands today’s consumer — and who can provide regenerative solutions that are safe, comfortable, and proven — is key. Not just products and devices, but education, training and guidance. The Smart Group Difference At The Smart Group, one of our core beliefs is simple: we are consumer-led, not manufacturer-driven. We don’t follow trends just because they are new. We listen to what clients are asking for and then bring forward products, technologies and training that meet those needs responsibly. We believe: Skin regeneration should support long-term skin health, not just short-term results Treatments should be effective and comfortable Education and outcomes matter just as much as innovation This people-first mindset reflects the very changes shaping the beauty industry today. Looking Forward Skin regeneration is not a passing trend — it is the future of beauty. As technology and skin science continue to evolve, the salons that succeed will be those that focus on evidence-based, low-downtime, high-impact treatments. For salon owners, the question is no longer whether skin regeneration will shape the next decade of beauty — but how ready you are to be part of that future.
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