“The best laser equipment I have worked with in over 20 years”: Hear How The Chilgrove Clinic Have Boosted Revenue & Enquiries With The SMARTDiode
November 12, 2021
The SMARTDiode has transformed the laser hair removal services of Karen Johnson’s business, bringing in over £23,000 in its 7 weeks.
Karen Johnson is the owner of Chichester’s premier advanced Aesthetic Skin and Laser Clinic, The Chilgrove Clinic. They have been serving clients for four-and-a-half years, providing results-driven services using the latest technology. She boasts 30 years’ experience in the industry, which she has utilised to make The Chilgrove Clinic a fantastic success. Karen purchased our SMARTDiode Laser; our laser hair removal machine designed with cutting-edge technology, representing the pinnacle in effective, fast and comfortable laser hair removal for all skin types. Combining adaptive triple-wavelength technology with optimum power output, the SMARTDiode delivers exceptional results and client satisfaction. We recently caught up with Karen to discuss her experiences so far.Inundated with enquiries and a £23k turnover in first 7 weeks
Laser hair removal had always been one of their most popular services, Karen explained; “It was always our top-seller, but after we introduced the SMARTDiode, we were inundated with enquiries. Since reopening the clinic in April post-lockdown, we have been fully-booked for Laser treatments. We turned over £23K between April and the end of May.” Karen is not new to laser hair removal; she has been offering laser hair removal services for about 20 years. But recently, she decided to take her services to the next level and purchase the SMARTDiode. She was drawn to The Smart Group thanks to a great relationship with our team, and our in-depth explanation of why the SMARTDiode was different and its efficacy in removing hair quickly. And she has seen that difference proven in the results her clients have achieved so far. Karen described the results as “Excellent,” explaining that, “In most cases, clients are coming in on their fourth session and remarking on how quickly their hair is reducing/disappearing.”Happy clients, new enquiries, and boosted revenue
In the first 7 weeks, The Chilgrove Clinic managed to turn over £23,000; and that number continues to grow. As Karen explained, “It continues to attract new clients, so the revenue is ongoing.” They have received fantastic feedback along with the great results.Customers are very impressed with the speed of the treatments, and the fast hair-removal results.”
Smooth process providing confidence
We provide full training to all operators when you purchase any of our technology. Karen was very happy with the process and the training, remarking, “It was very smooth – the leasing arrangements were put in place quickly. Training was with Pearl, who was excellent, and gave us confidence to start working with the SMARTDiode in a way that would produce results.”How would she describe The Smart Group and the SMARTDiode to someone else?
- The best laser equipment I have worked with in over 20 years.
- Results are noticeable from the first treatment in some cases. Clients are delighted.
- The Smart Group is easy to deal with, and their after-sales service is quick and efficient.
We are delighted to hear the success Karen has achieved so far with the SMARTDiode.
With our SMART Start 6 plan, we are currently giving you the offer to own a SMARTDiode for only £50 a month for the first 6 months. Book a demo today to find out more about this fantastic equipment and save an extra £1,200!*
For years, aesthetic treatments have focused on improving the skin's current condition, addressing concerns such as fine lines, pigmentation and loss of firmness.
The aesthetics industry has spent years talking about laser hair removal in terms of technology. More power. Faster treatment times. Better cooling. Larger spot sizes. While these innovations have undoubtedly improved clinical outcomes, they've also distracted attention from a far more important question: What actually drives growth for a clinic? The answer isn't simply owning a better laser. In today's market, where many clinics have access to excellent technology, competitive advantage is shifting away from the device itself and towards how that technology is used to improve profitability, efficiency and client retention. That's a significant change in thinking, and it's one that many businesses are still overlooking. Laser Hair Removal Has Become a Business Strategy For many clinics, laser hair removal is the treatment that introduces a client to the business. A course typically involves six to eight appointments, creating months of regular contact rather than a single transactional visit. That's a commercial opportunity that shouldn't be underestimated. Every appointment allows practitioners to strengthen relationships, educate clients and identify other concerns they may not have originally booked to address. The clinics generating the greatest long-term value are no longer viewing laser as a standalone treatment; they're using it as the beginning of a wider patient journey. As client acquisition costs continue to rise and competition becomes increasingly local, maximising the lifetime value of existing clients is often more profitable than continually chasing new enquiries. Faster Treatments Don't Just Benefit Patients When manufacturers talk about speed, the conversation usually centres around patient convenience. While shorter appointments are undoubtedly attractive, the commercial impact for clinics is arguably far more significant. Reducing treatment times creates additional capacity without increasing staffing levels or extending clinic hours. Over the course of a year, those seemingly small efficiencies can translate into hundreds of additional appointment slots, improved utilisation of expensive equipment and greater revenue potential from the same physical space. Technology should therefore be assessed not only by how quickly it treats a patient, but by how effectively it improves the productivity of the business behind it. Stop Buying Technology. Start Solving Problems. One of the biggest misconceptions in aesthetics is that growth comes from continually investing in the latest device. In reality, successful clinics rarely buy equipment simply because it's new. They invest because it solves a commercial challenge, whether that's increasing capacity, improving patient satisfaction, reducing treatment times or opening opportunities for complementary treatments. The question isn't "Is this better technology?" It's "Will this make our business stronger?" That shift in thinking often separates clinics that consistently grow from those that continually compete on price. Looking Ahead Laser hair removal will continue to evolve, and advancements in speed, comfort and technology will remain important. However, the clinics that lead the next phase of the industry are unlikely to be those with the longest list of devices. They'll be the businesses that understand technology is only valuable when it delivers measurable commercial outcomes. The future of laser hair removal isn't simply faster treatments, better experiences and smarter technology. It's using those advancements to build a more profitable, efficient and resilient clinic.
You’ve Built a Successful Laser Business… What Comes Next? For many salon owners, laser hair removal has been a game-changing addition to their business. It attracts committed clients, creates opportunities for treatment programmes, and generates reliable recurring revenue. But once your laser offering is established and performing well, an important question often follows: What comes next? As the aesthetics industry continues to evolve, many successful laser businesses are looking for ways to expand their treatment menu, increase client spend, and strengthen client retention. For some, the answer lies in a natural next step: skin. Is Skin Your Thing? If you've already built a loyal client base through laser hair removal, chances are many of those clients are interested in more than just hair reduction. They're also concerned about skin health, ageing, pigmentation, acne scarring, texture, redness, and overall skin quality. By introducing advanced skin treatments, salons can begin serving a wider range of client concerns while building on the trust they've already established. The beauty of adding skin treatments is that you're often speaking to the same client. Instead of constantly searching for new customers, you're expanding the services available to the people who already know and trust your business. Increase Client Spend Without Increasing Footfall Growing a business doesn't always mean attracting more clients. Sometimes the biggest opportunity comes from increasing the value of each client journey. Advanced skin treatments can help create treatment plans that span multiple appointments, support ongoing maintenance programmes, and introduce complementary retail opportunities. This allows salons to increase revenue per client while delivering a more comprehensive treatment experience. Rather than being known for one service, you become a destination for results-driven aesthetic treatments. Strengthen Client Retention The most successful aesthetic businesses understand that retention is often more valuable than acquisition. While laser hair removal naturally creates repeat visits, advanced skin treatments can provide even more opportunities for long-term client relationships. Many skin concerns require ongoing treatment plans, seasonal maintenance, or progressive treatment journeys. This creates regular touchpoints with clients and helps keep your business front of mind long after their laser course has finished. When clients can achieve multiple goals under one roof, they're less likely to look elsewhere. Become a Destination Salon Today's clients are increasingly looking for clinics and salons that offer expertise rather than individual treatments. They want personalised recommendations, treatment plans tailored to their concerns, and a trusted professional who can guide them through their aesthetic journey. Expanding into skin allows your salon to position itself as a destination for advanced aesthetic treatments rather than simply a laser provider. This not only enhances your reputation but can also help differentiate your business in an increasingly competitive market. Why Advanced Skin Treatments? For salons considering their next move, advanced skin technologies can offer several advantages: High-value treatment programmes Strong profit margins Growing consumer demand Opportunities to treat multiple skin concerns Increased client retention Enhanced business positioning Treatments such as RF microneedling, skin rejuvenation, skin tightening, collagen stimulation, and advanced facial treatments are becoming increasingly popular as clients seek visible, long-term results. Building on Your Success The skills, consultation process, and client relationships you've developed through laser hair removal have already laid the foundation for growth. Adding advanced skin treatments isn't about starting again—it's about building on what's already working. For many salon owners, expanding into skin has become the natural next chapter in their business journey. It's an opportunity to increase revenue, strengthen client loyalty, and position your salon as a leader in advanced aesthetic treatments. So if your laser business is thriving and you're thinking about the future, perhaps it's time to ask yourself: Is skin your thing?
